Forum Title: Warranties on Ice Dam Leaks
How do you deal with past customers that have a roof leak due to ice dams. Do you remove the ice free of charge, charge a service fee to remove ice, or a statement in your contract explaining the limitations of ice guard. In Erie,PA, even grace doesn?t always do the trick. It eventually works its way in. Certainteed has a statement in there warranty that explains how a shingle roof system is water resistant and not waterproof. Sheds water, but ice dam leaks are not warranted even with ice guard. Thanks, Onarooftop
Category: Roofing Post By: MARIA J (Cleveland, OH), 02/28/2018

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